starRated 9.4 by 1730 customers
brushBranding from 1 piece
boxMore than 10,000 pieces available
warningThe delivery of your order may take longer than you are used to.

Right of withdrawal

Right of withdrawal in the B2B area (entrepreneurs)

As an entrepreneur, you are not entitled to a statutory right of withdrawal. A contractual right of withdrawal is not granted. We would like to point out that you are legally obliged to inspect the goods upon receipt and to note any damage to the logistics service provider. Transport damage must be reported to us immediately in addition to a corresponding note or refusal. Otherwise, we cannot guarantee you a refund, an exchange shipment or a replacement shipment free of charge. Please contact us at our e-mail address

Cancellation policy in the B2C area (consumers)

(1) When concluding a distance selling transaction, consumers generally have a statutory right of withdrawal, which the supplier informs them of below in accordance with the statutory model. The exceptions to the right of withdrawal are regulated in paragraph (2). Paragraph (3) contains a model withdrawal form. 

Right of withdrawal (B2C area) You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must send us (Gastro-Cool GmbH & Co. KG, Hans-Böckler-Straße 8, 47877 Willich, telephone number (free of charge): (+49) 0 2154 - 484600, by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to revoke this contract. You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. 


Consequences of revocation (B2C area) 

If you cancel this contract, we must refund all payments we have received from you, excluding delivery costs, without delay and at the latest within fourteen days of the day on which the goods are received by us. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods and/or handed them over to our forwarding partner, depending on which type of return was agreed. 

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. 

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. We expect (as long as the cancellation is not due to concealed transport damage) the receipt of undamaged goods in absolutely new condition. Loss of the original packaging material shall render the standard right of revocation inapplicable, as the item cannot be described as "new" and returned in this way. 

(2) The right of withdrawal does not apply to contracts for the delivery of goods which are prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. This includes in particular the refinement of devices (branding) as well as a complaint due to not liking the design. We would like to point out once again that you as the consumer are responsible for correct and processable print data transmission. We accept no liability for colour deviations in the final print (possibly due to misapplication by the consumer). 

(3) The supplier informs about the model withdrawal form according to the legal regulation as follows: Withdrawal form